The benefits of cloud telephony for small businesses

Admin | Posted on May 26, 2022 |

The nationwide lockdown because of the pandemic in 2020 changed the way we worked. Many small businesses began to realise the benefits of cloud telephony. However, that’s not the only way to use cloud telephony.

Besides enabling remote work, cloud telephony offers a wide range of benefits.

This post looks at some of the top benefits of using cloud-based telephone systems.

Quick, Inexpensive Installation

While a traditional PBX system involves myriad wires, switches, telephones and routers, cloud telephony requires nothing more than an internet connection.

You don’t have to invest in expensive infrastructure to use cloud telephony. You can easily use your existing mobile or landline devices to make calls over the cloud.

What’s more, setting up cloud telephony takes no more than an hour.

Give your business a more professional image

Many small businesses choose to display a mobile number on their website but signing up for a cloud telephony provider is an inexpensive way to get a local or national rate telephone number that you can display on your website and other marketing collateral.

The effect this will have is that it will enhance how potential customers perceive your business as having a local or national rate telephone number will make you look more professional and potentially a more trustworthy business to select.

Minimise Downtime

With a cloud-based telephone system, you are assured of maximum uptime.

Effective communication is an integral part of any business. When the phone line goes down, it can disrupt your operations, efficiency and even customer experience.

We are a CircleLoop partner, and with cloud telephony from CircleLoop, when something goes wrong, you can access instant online or phone support to get your system up and running in minutes.

Scalable

Another huge benefit of cloud telephony is its scalability. Because your phone system is on the cloud, you can add extensions quickly and easily at a moment’s notice. This can be especially helpful if you want to streamline your business and scale down usage. In short, your phone system grows with your business.

Put it simply; cloud telephony is a lot more efficient when compared to physical phone systems. You can add and remove extensions directly from your CircleLoop dashboard (similar to other cloud telephony providers).

Endless Features

Cloud telephony gives you access to some of the latest features, including:

IVR
Auto-attendant
Call recording
Call masking
Call forwarding
Voicemail drops
Call schedulers
SMS automation
Post-call surveys
Integration with business software such as CRM (Customer Relationship Management) solutions

Leverage the Power of Data

Cloud telephony captures data like call volume, the duration of calls, the timing of calls, channels of inbound calls, response times of agents, the average number of calls every employee makes, and more.

This allows you to improve the efficiency and productivity of your employees, customer experience, and compliance.

We are an Approved CircleLoop Partner

Here at LS25 Web Design, we love the Circle Loop cloud telephony system so much that we use it in our business. We believe that it would bring benefits to your business too. Get in touch with us today to know how cloud telephony can benefit your business or call us on 0113 871 5925.